We want you to be completely satisfied with your purchase, for that reason we offer a 14 day money back guarantee from date of delivery for unused, unopened items which are in their original perfume packaging. You may return your item(s) for a full refund of the purchase price plus any applicable sales tax within 14 days of the invoice date less shipping and gift wrapping where applies; or you may exchange your item(s) for different in-stock item(s) available at PerfumeXYZ.com; please note the additional shipping fee will be charged to your account. Body products such as cremes, lotions, shower gels or cosmetics can not be returned due to health concerns.

We ask that you contact one of our Customer Service Representatives to receive a return materials authorization number for the items you wish to return/ exchange and the reason why at (800) 987-2368 during the following hours: Monday - Sunday 10:00am to 5:00pm EST or Email us by clicking on "Contact Us".

Please direct returns to:
The Perfume Shoppe 
RETURNS DEPARTMENT
6195 Park Blvd.
Pinellas Park, Fl 33781 
Customer Service: in Florida 727-547-1402 or  1-800-98-SCENT otherwise.

Damaged Items Received
When your order arrives, we recommend that you inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear; however, if damage occurred to any item(s) in your shipment, please report it to one of our Customer Service Representatives within 24 hours at 800-987-2368 or Email Us. Please supply the Customer Service Representative with your order number from your original order receipt. Please keep all damaged item(s) and related packaging material so you can send the item(s) back to PerfumeXYZ.com.

Cancellation of orders:
Orders can be cancelled up to 1 hour after placing your order. To cancel your order please contact us via phone at (800) 987-2368 and send an Email to CustomerService@perfumexyz.com between the hours of:

Monday - Sunday 10:00am to 5:00pm EST